News for 'customer service'

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

Rediff.com17 Sep 2025

The country's largest lender State Bank of India on Wednesday announced the completion of the divestment of about 13.18 per cent stake in Yes Bank to Sumitomo Mitsui Banking Corporation of Japan for Rs 8,888.97 crore. State Bank of India (SBI) has received Rs 8,888.97 crore from the acquirer Sumitomo Mitsui Banking Corporation (SMBC), a Japanese multinational financial services company belonging to the Sumitomo Mitsui Financial Group (SMFG), the bank said in a regulatory filing.

How GST Rate Cut Will Impact Sectors

How GST Rate Cut Will Impact Sectors

Rediff.com8 Sep 2025

Lower rates effectively increase disposable income, strengthen purchasing capacity, and support broader consumption growth.

Entry-level 5G smartphone market hots up ahead of festival season

Entry-level 5G smartphone market hots up ahead of festival season

Rediff.com19 Sep 2025

India's entry-level 5G smartphone segment, typically held to be those priced below 10,000, is set to bustle in the upcoming festival season as brands like HMD, Poco, and Lava launch their products.

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Rediff.com22 Sep 2025

The US Citizenship and Immigration Services (USCIS) in a 'H-1B FAQ' document, released on Sunday, said that the September 19 proclamation took an "important, initial, and incremental step" to reform the H-1B visa programme to curb abuses and protect American workers.

'UCO Bank's strategy is to raise capital in tranches'

'UCO Bank's strategy is to raise capital in tranches'

Rediff.com27 Jun 2025

'Raising the entire amount in one go may not be prudent, given the market dynamics.'

'My Son Doesn't Want To Come Back To India'

'My Son Doesn't Want To Come Back To India'

Rediff.com22 Sep 2025

'Techies who did a master's there and moved to US companies look down on Indian companies who they consider as just doing body shopping.'

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

'Don't Quit Your Job To Start a Business'

'Don't Quit Your Job To Start a Business'

Rediff.com7 Oct 2025

Yamuna Kalyani reveals how she battled stereotypes to build UniteAR, an augmented reality platform that helps users create interactive AR experiences for personal and commercial purposes.

Are public sector bank employees becoming more productive?

Are public sector bank employees becoming more productive?

Rediff.com27 Jun 2025

Each employee is generating more business than before -- driven by cost rationalisation, digital adoption, and better resource utilisation -- signalling a stronger foundation for sustainable growth and profitability.

Valuation a key hurdle for auto stocks in short term

Valuation a key hurdle for auto stocks in short term

Rediff.com24 Sep 2025

Multiple tailwinds for the automobile sector, including a cut in goods and services tax (GST) rates, are keeping analysts bullish on auto stocks from a long-term perspective, even as they see the rally running its course in the near term.

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Rediff.com14 Aug 2025

Information technology (IT) services major Infosys on Wednesday announced the formation of a joint venture (JV) with Telstra, Australia's leading telecommunications and technology company. This will allow Infosys to accelerate artificial intelligence (AI)-enabled cloud and digital solutions for Australian businesses.

Why Hotels Are Building Branded Residences

Why Hotels Are Building Branded Residences

Rediff.com29 Aug 2025

'While the concept was introduced globally over four decades ago, branded residences have taken off now in India.'

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Rediff.com24 Aug 2025

The Delhi High Court ruled that generic and descriptive words cannot be trademarked, dismissing Yatra Online's plea to restrain Mach Conferences from using 'BookMyYatra'.

How UPI, AePS, Wallets Are Changing India

How UPI, AePS, Wallets Are Changing India

Rediff.com24 Jul 2025

UPI has catapulted India into the forefront on the global digital payments landscape. Working hand in hand, the AePS payments system is making life easy for rural folks, notes Tamal Bandyopadhyay.

Be Warned! AI Makes Identity Theft Easier

Be Warned! AI Makes Identity Theft Easier

Rediff.com18 Sep 2025

'The way the attacks are coming has become much stronger and much wider because of AI.'

India's services sector growth sees sharp uptick in Feb

India's services sector growth sees sharp uptick in Feb

Rediff.com5 Mar 2025

India's services sector activity witnessed a sharp uptick in February boosted by improving domestic and international demand, which resulted in a quicker expansion in output and a substantial increase in employment, a monthly survey said on Wednesday. The seasonally adjusted HSBC India Services PMI Business Activity Index rose from January's 26-month low of 56.5 to 59.0 in February, indicating a sharp rate of expansion.

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

0% GST On Health Insurance: Will You Really Benefit?

0% GST On Health Insurance: Will You Really Benefit?

Rediff.com11 Sep 2025

Reduction of GST on health insurance premium from 18% to 0% looks like a straight 18% reduction in what consumers pay. The truth, however, is...

American Tech Caught in Trade Crossfire

American Tech Caught in Trade Crossfire

Rediff.com3 Sep 2025

'Amazon, Meta, Google, Microsoft have large operations in India and rely on smooth trade and data flows.' 'Restrictions could raise their costs, limit AI chip exports, and complicate their India strategies.'

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

Digital debt collection makes strides as lenders use tech to cut visits

Digital debt collection makes strides as lenders use tech to cut visits

Rediff.com4 Aug 2025

"We currently manage collections for over 98 million retail and small-business loan accounts, covering a loan book of about $250 billion," says Rishabh Goel, cofounder and chief executive officer (CEO) of Credgenics, a software-as-a-service platform for debt collection. With more than 700 million smartphone users and over 450 million UPI users, digital access is everywhere.

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Rediff.com31 Aug 2025

Non-banking financial company (NBFC) Tata Capital is set to launch its much-anticipated $2 billion (Rs 17,200 crore) initial public offering (IPO) in the week beginning September 22, market sources familiar with the matter said on Sunday. The issue is expected to value the company around $11 billion, they added. Tata Capital is likely to make its stock market debut by September 30.

GST 2.0: These will get cheaper from September 22

GST 2.0: These will get cheaper from September 22

Rediff.com4 Sep 2025

Some of the key names include: Maruti, M&M, Ashok Leyland, Britannia, Ultratech, JK Cement, Havells, Voltas, Amber, Metro, Trent, LemonTree, Indian Hotels, Niva Bupa, HDFC Life, IGL, Acme Solar, Suzlon, Swiggy, Delhivery, ICICI Bank, HDFC Bank, Bajaj Finance, Shriram Finance," according to a report by Motilal Oswal Financial Services.

'India Inc needs to embrace AI and not fret'

'India Inc needs to embrace AI and not fret'

Rediff.com11 Sep 2025

Knowledge workers and mid-career professionals in India are hopeful that artificial intelligence will positively impact their roles, even as concerns about job displacement persist, especially among younger professionals, a top official of a human capital management solutions provider has said. At a time when AI has become a critical part of an organisation's functioning, many professionals see the positive possibilities of AI.

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

GST and income tax cuts to spark sustained growth

GST and income tax cuts to spark sustained growth

Rediff.com4 Sep 2025

GST Reform 2.0, which trims tax slabs from four to two, signals a push for demand-led growth, and together with recent income tax cuts, sets the stage for sustained economic growth, experts said. The Goods and Services Tax (GST) Council on September 3 approved an overhaul of the indirect tax regime by taxing essentials at 5 per cent and other goods at 18 per cent. A new 40 per cent tax will be applicable on luxury and sin items.

Aiming to list Jio in first half of 2026: Mukesh Ambani

Aiming to list Jio in first half of 2026: Mukesh Ambani

Rediff.com29 Aug 2025

Reliance Jio, India's biggest telecom operator, is planning to launch an initial public offering (IPO) and listing on bourses in the first half of 2026, billionaire Mukesh Ambani said on Friday. Jio is currently a unit of Reliance Industries Ltd, India's most valuable company.

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

Can UPI Stay Free Forever?

Can UPI Stay Free Forever?

Rediff.com2 Sep 2025

Several executives argue that UPI has the potential to grow tenfold, but warn that the absence of a monetisation model risks stagnating the real-time payments system, which has been recording all-time-high transaction volumes every year.

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

Rediff.com10 Sep 2025

The iPhone 17 lineup has been launched in three models -- iPhone 17, iPhone 17 Pro and iPhone 17 Pro Max, unlike previous series that have a "Plus" model as well.

How Vibe Coding is Redefining IT Hiring

How Vibe Coding is Redefining IT Hiring

Rediff.com2 Sep 2025

People with no knowledge of coding or computer languages can use vibe coding using plain English command with AI-assisted software development.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

L&T bets big on data centres, defence sector

L&T bets big on data centres, defence sector

Rediff.com26 Aug 2025

Larsen & Toubro Ltd (L&T) is deepening its push into data centres and defence manufacturing while keeping an eye on emerging opportunities in nuclear and thermal power, chairman and managing director SN Subrahmanyan said. The engineering and construction conglomerate has invested around Rs 2,200 crore in data centres, with 32 megawatts (Mw) already operational.

Time To Tackle The Digital Fraud Surge

Time To Tackle The Digital Fraud Surge

Rediff.com14 Aug 2025

We propose an expert group be set up to form a national strategy on digital fraud. This group would bring together skills in financial regulation, security economics, cyber defence, and public communications, and an understanding of the Indian financial and security systems. It should lay the foundations of a coordinated approach by the Indian State in fighting digital fraud, suggest Ajay Shah and Nandkumar Saravade.

Why Are Bankers Committing Suicide?

Why Are Bankers Committing Suicide?

Rediff.com13 Aug 2025

In the past 10 years, over 500 PSB officers have died by suicide. When targets are overwhelming, senior management and customers are both impatient, and there is constant fear, not every banker has the resilience to survive and thrive, warns Tamal Bandyopadhyay.

Kia tops Fada customer index in mass-mkt space

Kia tops Fada customer index in mass-mkt space

Rediff.com4 Sep 2024

South Korean carmaker Kia was on Tuesday declared the top mass-market performer in the overall customer experience index (CEI), an annual survey done by the Federation of Automobile Dealers Associations (Fada) to assess and quantify customer experience across 97 parameters related to sales, product, and after-sales quality. Fada conducted this survey in collaboration with consulting firm Frost & Sullivan, with a sample size of 8,685 respondents.

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

Nepal Crisis: A Wake-Up Call For India

Nepal Crisis: A Wake-Up Call For India

Rediff.com15 Sep 2025

Having control over both digital media and NGOs, it was easy for the US to topple the government and destabilise Nepal -- to undercut Chinese influence and pressure India, argues Lieutenant General Prakash Katoch (retd).